Artificial Intelligence
Leveraging machine learning
Using tools like Salesforce’s Einstein and IBM’s Watson, we automate work and simplify steps by incorporating NLP, image recognition and more into your system architecture.
Harness the power of computer learning to surface insights built into your existing data sets or data flows, drive actions, and reduce the amount of manual work required to complete important business processes.
Use cases for AI
Image recognition
Classify and filter images used by customer service or field staff, reducing irrelevant or poor quality tickets.
Natural language processing
Enable automated processing and response in text and voice-based communication channels.
Business insights
Use trainable models on your data set to create predictions and inferences that guide your strategy.
Action automation
Automate or templatize the actions that precede successful conversions, sales, or other key business events.
Sentiment measurement
Process long text from customer inbound messages to extract and categorize emotional and conceptional content.
Call coaching
Automatically identify key mentions or topics in sales and service conversations, enabling managers to follow trends and implement best practices with staff.
Artificial Intelligence
High tech mobile advertiser
AI for agent bypass
A high-tech mobile advertiser needed to reduce agent time spent classifying and closing cases with bad images or gibberish text. NLP and image recognition helped automatically bypass over 800 bad cases per day.