A mobile-first customer service platform
Helpshift provides customer service functionality that’s built into your mobile app.
We help you implement a mobile, in-app chat experience that incorporates a rich feature-set. Sophisticated bots and support flows help accelerate issue resolution, and details are logged so customers don’t need to repeat themselves if they need an agent’s help.
Key features
In-App chat
Users can stay in-app and get issues resolved, yet conversations are unified across your web and app support channels.
Mobile SDKs
The lightweight helpshift mobile SDK supports common frameworks on device and OS version.
Automated help
Chatbots are always working, even when agents are asleep. Bots help collect information, complete automated tasks or even fully resolve up to 90% of common issues.
Help center
Provide instant answers to common support questions, available to users in-app and on the web.
Search bot
Make your self-service available in chat, with bots that find instant answers using solutions from your knowledge-base.
Multilingual
Your customers speak over 180 languages and so can you, with powerful multilingual chat bots.
Want to help your customers in-app?
Our other technology partners
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