UX/UI Design
Focus on user experience
We believe that great systems are built by continually validating our beliefs and assumptions about the project directly with users.
Our UX projects involve formal techniques like user interviews, remote observation, surveys, focus groups, and usability testing, which generate the insights needed to build successful designs. When building user interfaces that enable great user experiences, we rely on powerful technology frameworks like Lightning and Skuid.
Key tools and services
UX research
Understanding and defining the user experience is a discrete step, involving formal techniques to explore users needs, behaviors, and perceptions when working within a system.
UI design
Building on learnings from UX research projects, we build wireframes, mockups, and user interfaces that we validate with users to ensure the desired experience and appearance.
Interface overhaul
We can start with an existing system and extract insights about the desired UX and develop a new process flow and UI to meet user needs.
Lightning/Skuid
Lightning is a Salesforce technology allows new levels of dynamic, modular behavior in the system UI. Skuid is a user interface design toolkit for Salesforce that allows rapid development of high quality user interfaces, with high levels of maintainability.
User interviews
We test ideas and generate new insights through user observations, interviews, focus groups, A/B testing, and other direct feedback techniques.
Hybrid UI
Lightning, Skuid, third-party system and legacy UIs can coexist in a well-designed framework, to prevent the need for multiple tabs or swivel-chair integration.
UX/UI Design
Data Center Vendor
New UI for Case Management
Case management was spread across multiple tabs, interfaces, and several systems. We implemented a unified user interface built around the case worker flow.